Customers are expected to benefit from improved punctuality and even more reliable journeys – with new platforms, enhanced signalling, and technology designed to spot potential overhead line issues among more than 60 initiatives set out in a joint plan to boost performance.

For many LNER customers who travel through Newark Northgate station, 82-year-old Station Support Assistant Mike Boland will be a very familiar face.

The award-winning LNER travel podcast Routes returns for a third series on 7 July 2026, with broadcaster Jenni Falconer back as host and a standout line-up of guests sharing the journeys that have shaped their lives.