LNER Media Update - Data Information
We have been made aware of unauthorised access to files managed by a third-party supplier, which involves customer contact details and some information about previous journeys.
Importantly, no bank, payment card or password information has been affected.
We are treating this matter with the highest priority and are working closely with experts and with the supplier to understand what has happened and to make sure appropriate safeguards are in place.
We will provide further updates as more information becomes available.
FAQ
What should I do?
Please be cautious of unsolicited communications, especially those asking for personal information. If in doubt, do not respond.
Do I need to inform my bank?
No. The third-party supplier involved does not have access to bank or payment card information.
Does this impact on buying tickets or travelling?
No. Our ticket sales and train operations are entirely unaffected.
Do I need to change my password?
The third-party supplier involved does not have access to password data. It is always good practice to maintain a secure password and to change passwords regularly.
What if I want more information or have a question?
You can contact us at datainfo@lner.co.uk
Issued at 12.20 on Wednesday 10 September 2025.