Statement from LNER – Bravery of Injured Colleague Recognised

Samir Zitouni, who is 48 and known to many as Sam, has been a valued member of the LNER team for over 20-years, working onboard as a Customer Experience Host. His role is dedicated to supporting customers. 

On the evening of the incident, Sam was working onboard the 18:25 Doncaster to London King’s Cross service, when customers came under threat. Eyewitnesses have praised his courageous actions, and the British Transport Police described his response as “nothing short of heroic,” crediting him with saving multiple lives. 

Sam’s family have shared the following message in response to the overwhelming support they have received: 

"We have been deeply touched by the outpouring of love and kindness shown to Sam, and by the many well wishes for his recovery. The care provided by the hospital and the support from his colleagues at LNER has been incredible. We are immensely proud of Sam and his courage. The police called him a hero on Saturday evening, but to us – he’s always been a hero."

David Horne, Managing Director at LNER, said: 

"In a moment of crisis, Sam did not hesitate as he stepped forward to protect those around him. His actions were incredibly brave, and we are so proud of him, and of all our colleagues who acted with such courage that evening. Our thoughts and prayers remain with Sam and his family. We will continue to support them and wish him a full and speedy recovery."